Because our products are perishable, returns work a little differently. Here’s how we make it right.
1. When Orders Ship
All online orders ship once a week, on Tuesdays. Orders placed by the end of the day Sunday (11:59 PM Central Time) ship that Tuesday. Orders placed after that ship the following Tuesday. Holidays and severe weather can shift the schedule. If that happens, your order goes out on the next available ship day. Every order is packed cold in an insulated cooler and ships by UPS Ground where it arrives in 1–2 days, or UPS 2nd Day Air everywhere else. We ship to all 50 states. UPS can’t deliver to P.O. boxes, and we don’t ship internationally or to APO/FPO addresses.
2. Perishable Products
Our sausage and bacon are perishable food, so we can’t accept returns of them. If something isn’t right with your order, we’ll replace it or refund you as described below. Please make sure your shipping address is correct at checkout, and refrigerate or freeze everything as soon as your box arrives. We can’t replace orders sent to an incorrect address entered at checkout, or packages left out after UPS marks them delivered.
3. Damaged or Missing Orders
Open and check your box as soon as it arrives. If your order shows up warm, damaged or missing items, contact us within 48 hours of delivery with your order number and photos of the box and the products. If your package is late or lost by the carrier, let us know and we’ll work with UPS to make it right.
4. How to Request a Refund
Send us a message from our Contact page and choose “Order question.” Include your order number, what went wrong and any photos. We reply within 2 business days. If we approve your claim, you can choose a replacement shipped on the next ship day or a refund.
5. Merch Returns
Unworn, unwashed merch in its original condition can be returned within 30 days of delivery. Contact us first and we’ll send return instructions. You pay return shipping unless we made a mistake with your order. Sale items are final.
6. Refund Timing
Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to post it. Shipping charges are refunded only when the problem was our fault or the carrier’s.